Terms of Service

This website (serencovia.com), including any related mobile websites, applications, digital services, and online features (collectively referred to as the “Site”), is operated by Serencovia, a brand operated by Shanghai Zhuowei Wangxuan E-Commerce Co., Ltd.

Throughout this website, the terms “we,” “us,” and “our” refer to Serencovia and Shanghai Zhuowei Wangxuan E-Commerce Co., Ltd.

Shanghai Zhuowei Wangxuan E-Commerce Co., Ltd. is the legal entity responsible for purchases made through serencovia.com.

We operate this online store to provide customers with access to products, services, product information, and related website features.

By accessing, browsing, or making purchases through our website, you confirm that you have reviewed, understood, and agreed to these Terms of Service, together with our:

  • Privacy Policy;
  • Return & Refund Policy;
  • Shipping Policy;
  • Purchase Terms;
  • Other applicable policies available on our website.

If you do not agree with these Terms, please stop using our website and related services.

We reserve the right to update, modify, or replace any part of these Terms at any time.

Changes become effective once published on this page. Continued use of our website after updates are posted indicates acceptance of the revised Terms.

Our online store is supported by Shopify Inc., which provides the e-commerce platform and infrastructure that enables us to operate our online business.

🛍️ Section 1 – Online Store Access and Use

By using our website, you confirm that you have reached the legal age required in your location or have obtained permission for a minor under your responsibility to use our services.

You agree not to use our website, products, or services for illegal purposes or in violation of applicable laws, regulations, intellectual property rights, or copyright protections.

You must not attempt to introduce harmful technologies, including:

  • Viruses;
  • Malware;
  • Worms;
  • Unauthorized software or harmful code.

Any violation of these Terms may result in restriction, suspension, or termination of access.

⚙️ Section 2 – General Terms of Use

We reserve the right to:

  • Refuse service;
  • Restrict access;
  • Cancel transactions when necessary.

Information submitted through our website, excluding payment information, may be transferred through different networks and adjusted to meet technical requirements.

Payment information is protected using secure encryption technologies during transmission.

You may not copy, reproduce, resell, distribute, or commercially exploit any part of our website, content, products, or services without prior written permission.

📌 Section 3 – Website Information Accuracy

We make reasonable efforts to ensure website information is accurate and updated.

However, we do not guarantee that all website content will always be:

  • Complete;
  • Error-free;
  • Fully current.

Website information is provided for general informational purposes only.

We reserve the right to modify, update, or remove website content at any time.

💲 Section 4 – Pricing and Service Adjustments

Product prices, availability, and service information may change without prior notice.

We reserve the right to:

  • Update product information;
  • Adjust prices;
  • Modify website functions;
  • Suspend or discontinue services.

📦 Section 5 – Products and Services

Certain products may have limited availability.

All returns, refunds, and exchanges are subject to our:

Return & Refund Policy

Product images, descriptions, and colors are displayed as accurately as possible.

However, actual appearance may vary due to:

  • Screen settings;
  • Device differences;
  • Technical limitations.

We reserve the right to:

  • Limit product quantities;
  • Restrict purchases;
  • Update descriptions;
  • Change prices;
  • Discontinue products.

🧾 Section 6 – Orders, Payments, and Customer Information

We reserve the right to review, limit, refuse, or cancel orders when necessary.

Orders may be restricted due to:

  • Unusual purchasing behavior;
  • Suspicious payment activity;
  • Multiple orders using related payment information;
  • Potential resale activity.

Customers must provide accurate and complete:

  • Account information;
  • Billing information;
  • Shipping information;
  • Order details.

🔧 Section 7 – Third-Party Tools and Services

We may provide access to third-party tools or services.

These services are provided by third parties and are subject to their own terms and policies.

Serencovia does not control or guarantee third-party services.

🔗 Section 8 – External Websites

Our website may contain links to third-party websites.

These links are provided for convenience only.

Serencovia is not responsible for:

  • Third-party content;
  • Services;
  • Advertisements;
  • Privacy practices;
  • External policies.

🔄 Section 9 – Changes to These Terms

The latest version of these Terms of Service will always be available on this page.

We may update these Terms due to:

  • Business changes;
  • Legal requirements;
  • Operational needs.

Changes become effective once published.

By continuing to use our website after updates are posted, you accept the revised Terms.

📩 Contact Information

If you have questions regarding these Terms, please contact us:

Brand:
Serencovia

Legal Company Name:
Shanghai Zhuowei Wangxuan E-Commerce Co., Ltd.

Business Address:
Room 2106, Zone Z, 2/F, Building 2,
No.715 Yingshun Road,
Qingpu District, Shanghai, China

Email:
service@serencovia.com