Terms of Purchase
These Purchase Terms apply to all products and services purchased through:
(the “Website”).
The Website is operated by Serencovia, a brand operated by Shanghai Zhuowei Wangxuan E-Commerce Co., Ltd.
Throughout these Purchase Terms, the terms “we,” “us,” and “our” refer to Serencovia and Shanghai Zhuowei Wangxuan E-Commerce Co., Ltd.
Shanghai Zhuowei Wangxuan E-Commerce Co., Ltd. is the legal entity responsible for purchases made through serencovia.com.
By completing a purchase or submitting an order through our Website, you confirm that you have read, understood, and agreed to these Purchase Terms, together with our:
- Terms of Service;
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy;
- Other applicable policies available on our Website.
These Purchase Terms contain important information regarding orders, payments, product purchases, shipping, refunds, dispute handling, and other requirements related to your transactions.
If you do not agree with these Terms, please do not place orders or use our purchasing services.
👤 Customer Eligibility Requirements
When placing an order through Serencovia, you confirm that:
- You are at least 18 years old or have obtained permission from a legal guardian where required;
- You have the legal ability to enter into a purchase agreement;
- All information provided during checkout is accurate and complete;
- You are authorized to use the selected payment method.
You agree to comply with all applicable laws and regulations in your country or region, including:
- Product purchase requirements;
- Import regulations;
- Customs requirements;
- Product usage requirements.
Where legally permitted, communications between you and Serencovia may be recorded or stored for purposes including:
- Order verification;
- Customer assistance;
- Security review;
- Fraud prevention;
- Dispute resolution.
🔐 Privacy Protection
Any personal information collected through our Website, email communication, or customer service interactions will be handled according to our:
Privacy Policy
By using our Website or purchasing products, you acknowledge that your information will be collected, processed, stored, and used according to our Privacy Policy.
📦 Order Placement and Processing
When you place an order through our Website, you submit a request to purchase selected products.
After receiving your order, we may review order information, payment details, product availability, and shipping information before confirming fulfillment.
We reserve the right to review, modify, delay, or cancel orders when reasonably necessary.
Orders may be affected by:
- Product availability issues;
- Incorrect pricing information;
- Technical errors;
- Suspicious or unauthorized transactions;
- Payment verification issues;
- Incorrect customer information;
- Other circumstances affecting fulfillment.
If an order is canceled after payment has been received, any eligible refund will be processed according to our:
Return & Refund Policy
🏷️ Product Information
We make reasonable efforts to ensure product information displayed on our Website is accurate and current.
However, due to technical limitations, device settings, photography conditions, or system updates, we cannot guarantee that all information is always:
- Complete;
- Error-free;
- Fully updated.
Product images may appear slightly different depending on screen settings and device displays.
If a received product significantly differs from the website description, please contact us according to our:
Return & Refund Policy
💰 Pricing Information
We make reasonable efforts to provide accurate pricing information.
However, pricing errors may occur due to:
- Technical issues;
- System updates;
- Inventory changes;
- Incorrect information transmission.
If a pricing error is identified before fulfillment, we may:
- Cancel the order;
- Refuse order processing;
- Contact the customer regarding available options.
If payment has already been collected for a canceled order caused by a pricing error, an applicable refund will be issued.
💳 Payment Terms
Payments are processed through secure third-party payment providers.
By submitting payment information, you confirm that:
- The payment information provided is accurate;
- You are authorized to use the selected payment method;
- You authorize us or our payment providers to process the transaction.
We do not directly store complete payment card information.
Payment providers handle payment processing according to their own security practices and privacy policies.
🚚 Product Availability and Shipping
Product availability may change without prior notice.
After shipment, orders generally arrive within:
10–20 business days
Actual delivery times may vary depending on:
- Shipping destination;
- Carrier delays;
- Customs procedures;
- Weather conditions;
- Regional transportation conditions;
- Other circumstances beyond our reasonable control.
Shipping details are governed by our:
Shipping Policy
If a product becomes unavailable during processing, we may:
- Remove the item from the order;
- Contact you by email;
- Provide a refund;
- Offer an alternative solution where applicable.
❌ Order Cancellation
Cancellation requests may be accepted before an order has entered the fulfillment process or has been shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be available.
Approved cancellations will be refunded according to the applicable payment method and refund procedures.
⚠️ Product Use Disclaimer
Customers are responsible for confirming:
- Product suitability;
- Import requirements;
- Local usage requirements.
Certain products may:
- Have different requirements depending on location;
- Require additional accessories;
- Have specific usage instructions.
Customers should review product information carefully before purchase.
🧾 Taxes, Customs, and Additional Charges
Customers may be responsible for any taxes, customs duties, import fees, or government charges required by their destination country.
These charges may include:
- Import duties;
- Customs fees;
- VAT;
- Sales taxes;
- Other applicable charges.
Such fees may not be included in the product price or shipping cost unless specifically stated during checkout.
Customs processing may also affect delivery times.
📩 Contact Information
If you have questions regarding these Purchase Terms, please contact us:
Brand:
Serencovia
Legal Company Name:
Shanghai Zhuowei Wangxuan E-Commerce Co., Ltd.
Business Address:
Room 2106, Zone Z, 2/F, Building 2,
No.715 Yingshun Road,
Qingpu District, Shanghai, China
Email:
service@serencovia.com
Website:
https://serencovia.com