Shipping Policy
Serencovia is a brand operated by Shanghai Zhuowei Wangxuan E-Commerce Co., Ltd.
At Serencovia, we are committed to providing customers with a dependable, transparent, and convenient delivery experience.
We carefully prepare each order and work with shipping and logistics partners to help ensure that orders are processed and delivered safely and efficiently.
📦 Order Processing Time
After your order has been successfully submitted and payment has been confirmed, orders are generally processed within:
3–5 business days
Order processing includes payment verification, order preparation, quality checks where applicable, packaging, and preparation for shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Processing times may be affected by:
- High order volumes;
- Promotional or seasonal periods;
- Weekends and public holidays;
- Payment verification;
- Unexpected operational circumstances.
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
🌎 Estimated Delivery Time
After an order has been shipped, standard delivery generally takes approximately:
10–20 business days
This is an estimated delivery timeframe rather than a guaranteed delivery date.
Actual delivery times may vary depending on:
- Destination country or region;
- Local delivery services;
- Customs clearance procedures;
- Transportation conditions;
- Weather or other environmental conditions;
- Public holidays;
- Unexpected logistics or operational delays.
We make reasonable efforts to ensure that orders are delivered within the estimated timeframe. However, circumstances outside our reasonable control may occasionally result in additional delays.
🌐 Shipping Origin and Fulfillment
Orders are fulfilled and prepared for shipment through our applicable fulfillment and logistics arrangements.
Shipping origin may vary depending on product availability and fulfillment arrangements.
The actual carrier, transit route, and shipping origin may therefore vary by order and destination.
Where applicable, the shipping confirmation and tracking information provided after shipment will contain the available logistics information for your order.
We do not represent that orders are shipped from a local warehouse unless such representation specifically applies to the relevant product or order.
💳 Shipping Charges
We currently offer a standard shipping option.
Standard Shipping Fee: $2.99 USD
The applicable shipping cost will be displayed during checkout before you complete your payment.
If a promotional offer, free-shipping offer, or other shipping discount applies to your order, the applicable shipping terms and final shipping cost will be displayed at checkout.
🔎 Shipment Tracking
After your order has been shipped, we will send a shipping confirmation email containing the available tracking number or tracking information.
You may use the tracking information provided in your shipping confirmation to follow the progress of your shipment through the applicable carrier or tracking service.
For additional tracking assistance, you may also use:
17TRACK
Please note that tracking information may not appear immediately after shipment. It may take some time for the carrier or logistics provider to register and update the tracking information.
If tracking information has not been updated for an extended period, please contact our customer support team with your order number so that we can assist you.
⏳ Shipping Delays
Although we make reasonable efforts to meet the estimated delivery timeframe, shipping delays may occasionally occur.
Possible causes include:
- Customs inspections or clearance delays;
- Transportation disruptions;
- Severe weather;
- Public holidays;
- Carrier operational delays;
- Incorrect or incomplete shipping information;
- Unexpected events outside our reasonable control.
If your order is significantly delayed, please contact us with your order number and tracking information.
We will review the available shipment information and, where reasonably possible, work with the applicable logistics provider to assist with the issue.
📦 Lost, Missing, or Delivered Packages
If your package appears to be delayed, missing, or marked as delivered but you have not received it, please contact us as soon as reasonably possible.
Please provide:
- Your order number;
- The tracking number, if available;
- The delivery address;
- Any relevant information regarding the delivery.
If tracking information shows that a package has been delivered but you cannot locate it, we may ask you to check with household members, building reception, neighbors, or the local delivery provider where appropriate.
We will review the available shipment information and assist with the matter based on the circumstances of the order.
A tracking status showing “delivered” does not automatically prevent you from contacting us regarding a package you have not actually received.
🌍 International Delivery
Serencovia may provide shipping services to customers in different countries and regions.
However, shipping availability may vary depending on destination, carrier restrictions, customs requirements, product restrictions, and other applicable circumstances.
If we are unable to ship an order to the destination provided, we will contact you where appropriate and provide available options.
Customers are responsible for providing a complete and accurate shipping address and contact information.
🧾 Customs, Duties, and Import Charges
For international orders, shipments may be subject to customs clearance, import requirements, duties, taxes, or other charges imposed by the destination country or region.
Any applicable customs duties, import taxes, or similar charges may vary depending on the destination and local regulations.
Where such charges are imposed by the destination country or applicable authorities, the customer may be responsible for those charges unless otherwise expressly stated at checkout or in a specific promotional offer.
Customs processing may also affect the estimated delivery timeframe.
✏️ Changing Your Shipping Address
If you need to change your shipping address after placing an order, please contact us as soon as possible.
Address change requests must be submitted before:
11:00 PM PDT (GMT-7) on the day your order is placed.
Please send your request to:
We will make reasonable efforts to accommodate an address change request received before fulfillment begins.
Once an order has entered the fulfillment process or has been shipped, we may no longer be able to modify the shipping address.
If an address cannot be changed after shipment, the available resolution may depend on the carrier, destination, and circumstances of the shipment.
🏠 Shipping Address and Billing Address
Your shipping address does not need to match your billing address.
You may provide a different delivery address during checkout, provided that all information entered is accurate and complete.
Customers are responsible for ensuring that the shipping address, postal code, recipient name, telephone number where required, and other delivery information are accurate.
An incorrect or incomplete address may result in delivery delays, failed delivery, or additional carrier handling requirements.
📅 Order Processing Schedule
Orders are processed on regular business days, excluding weekends and public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
The estimated delivery timeframe begins after the order has been processed and shipped, not when the order is initially placed.
📩 Contact Us About Shipping
If you have questions about your order, shipping status, delivery timeframe, or tracking information, please contact our customer support team.
Brand:
Serencovia
Legal Company:
Shanghai Zhuowei Wangxuan E-Commerce Co., Ltd.
Business Address:
Room 2106, Zone Z, 2/F, Building 2, No. 715 Yingshun Road, Qingpu District, Shanghai, China
Customer Support Email:
service@serencovia.com
Website:
serencovia.com